Your account and the app
Forgot or change your password
Set a new password from an emailed link, or change it in My account with your current one.
Forgot your password
- On Sign in, choose Forgot password? next to the password box.
- Enter the email you sign in with and choose Email me a reset link.
- Open the link in the email. Set a new password opens.
- Type a New password (at least 8 characters), type it again and choose Save new password. You are signed in.
For your safety the page says the same thing whether or not the address has an account. If nothing arrives, check spam, then choose Send the link again after a minute.
Change your password
- Choose your initials at the top of the app, then Change password. It opens My account at Change password.
- Enter your Current password.
- Type a New password (at least 8 characters) and type it again.
- Choose Change password. Use the new one next time you sign in.
Forgot your current one? Under the form, choose Forgot your current password? Email me a reset link, and set a new one from the email.
Tip. Three or four unrelated words make a password that is long and easy to remember.
Where to find it
Your initialsChange password
Who has it: Everyone.
Open Change password Opens the app. You may be asked to sign in first.
If something goes wrong
- It says the reset link has expired or was already used.
- Each link works once. Choose Ask for a new link and use the newest email.
- It says my current password isn't right.
- Check it, or email yourself a reset link from the same page.
- It says the password is too easy to guess.
- Choose a longer or less common one, for example three or four unrelated words.
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